The procedure for the return of goods is regulated by article 26.1 of the federal law "On Protection of Consumer Rights".

Service cancellation

Consumer’s right to terminate the service contract is regulated by article 32 of the federal law “On Protection of Consumer Rights”.

  • Consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
  • Return of goods of proper quality is possible if its presentation, consumer properties as well as a document confirming the fact and conditions of specified goods purchase are preserved;
  • Consumer is not entitled to refuse the goods of proper quality, having individually defined properties, if specified goods can be used exclusively by the person purchased them;
  • Consumer, upon discovering the shortcomings of provided service, has the right to demand the following at his discretion:
    1. gratuitous elimination of deficiencies;
    2. corresponding reduction in price;
    3. reimbursement of incurred expenses to eliminate deficiencies by own efforts or by third parties;
  • Consumer has the right to make claims related to the shortcomings of provided service;
  • Contractor is responsible for shortcomings of the service for which the warranty period is not established, if the consumer proves that they arose before it was accepted or for reasons arising up to this point;